Refund policy

YUVA 14-Day Return Policy

 

 

We want you to love your YUVA sunglasses. If you need to return them, our 14-day policy allows you to request a return within 14 days of receiving your order. To begin a return, please contact us at yuvashadez@gmail.com.

 

Changed your mind? If you've had a change of heart, you can return your item for an exchange or store credit, provided it meets our Return Conditions below. Please note that we do not offer monetary refunds for change-of-mind returns. Returns must be initiated within 14 days of receiving your order. For qualifying returns, we offer an exchange or store credit in the form of a Gift Card.

 

Final sale items Items discounted by 40% or more are final sale and cannot be returned or exchanged.

 

Conditions for returns To be eligible for return, items must:

• Be unworn and in new condition, with no scratches, smudges or marks on the lenses or frames.
• Be returned in their original packaging, including the case, cleaning cloth and any tags or protective film.
• Be free from makeup, sunscreen, perfume or other residue.

 

Please pack your return carefully to prevent damage during transit.

 

Exchanges If you'd like a different style or colour, you may exchange your item. Once we process your return, we'll send out the new item if it's available. We can't hold items for exchange, so we recommend sending your return promptly. If your desired item is unavailable, we'll issue store credit. Please note that discount codes can't be applied to exchanges.

 

Store credit Once we receive your returned item, store credit will be issued within 2 weeks in the form of a Gift Card, sent to the email address used for the original order. Store credit is valid for one year from the issue date.

 

Faulty items This policy doesn't affect your rights under the Australian Consumer Law. If your item arrives damaged or faulty, contact us and we'll make it right.

 

To initiate a return, contact us at yuvashadez@gmail.com.